Reports To: Manager, Servicing Operations
There are two positions available
Salary Range: $50,000 – $65,000
Strive offers a versatile work environment including a hybrid working arrangement. Strive is an award winning Canadian residential mortgage lender obsessed with employee and customer satisfaction. Our mission is simple: to provide a better lending experience. We offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building. Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence. THE ROLE The Bilingual Servicing Specialist is an integral part of the Servicing Operations team, with a primary focus on delivering exceptional service to our borrowers while providing oversight of all aspects of the business (end to end)



from Funding through to Servicing the mortgages.Superior communication, attention to detail, time management, and customer service skills are essential for this position. YOUR CONTRIBUTIONS

- Ensure Welcome Letters are sent to borrowers in a timely manner
- Maintain, update, and follow up on all required documentation with borrowers or third parties to ensure Strive’s internal servicing systems are up to date and that the portfolio of loans continue to be in good standing
- Answer customer inquiries via e-mail, telephone, and chat
- File property insurance, mortgage life insurance and title insurances claims as required
- Process

📌 Bilingual Servicing Specialist, Servicing Operations (Toronto)
🏢 Strivecapital
📍 Toronto