We’re looking for a Technical Claims Handler to join our Insurance team, and play a key role in managing vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded.
Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Key responsibilities
- Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
- Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
- Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
- Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
- Provide accurate updates to team managers and customers as required.
- Ensure that all SLA’s are met and exceeded.
- Communicate and collaborate with all parties in order to achieve an optimal repair journey.
Skills and experience
- Focus on the customer: Take personal responsibility for delivering exceptional customer service.
- Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work.
- Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes.
- Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down.
- Excellent customer service skills.
- Ability to handle a high volume of calls daily.
- Excellent written and verbal communication skills.
- Able to manage own time and workload.
Desirable (but not essential):
- Experience of working in a target driven and fast paced environment.
- Experience within the insurance and claims industry.
Benefits
We believe in rewarding our people for the excellent work they do. When you join Activate Group, you can expect: