- Pay or shift range: $38,000 CAD to $40,000 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

- Process and manage online reservations in a timely and accurate manner.
- Respond to customer inquiries received via email, call, chat, web forms, and other digital channels.
- Assist customers with booking modifications, cancellations, and special requests.
- Verify reservation details, pricing, promotions, and travel requirements.
- Resolve customer concerns and elevate complex issues when necessary.
- Maintain accurate records of customer interactions and booking transactions.
- Monitor web bookings to identify and correct discrepancies.
- Support sales initiatives by promoting travel products, services, insurance, and promotions.
- Work collaboratively with suppliers, internal departments, and customer service teams.
- Ensure compliance with company policies, procedures, and industry regulations.
- Review and assess travel bookings for potential fraudulent activity, including suspicious

📌 Hybrid Web Support and Fraud Agent (Calgary)
🏢 H.I.S Canada Travel
📍 Calgary