25 Oct
|
Coast Tsawwassen Inn
|
Delta
25 Oct
Coast Tsawwassen Inn
Delta
Role Summary
Reporting to the Front Office Manager, the Guest Service Agent is responsible for operating the switchboard and bell services, greeting and welcoming all guests, and providing superior service for all arriving and in-house guests.
Key Accountabilities
1. Provides customer service and handles administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and
departures of groups and tours, luggage storage and assist with reservations.
2. Acts as an ambassador for Coast, including greeting guests and handling basic inquiries.
3. Demonstrates a customer service attitude with internal / external contacts.
4. Handles cash, credit and debit card transactions in accordance with Hotel Policies.
5. Inputs data accurately into the appropriate database.
6. Reports discrepancies in room rates,
📌 Guest Services Agent (Delta)
🏢 Coast Tsawwassen Inn
📍 Delta