Job Title IELTS Administrator -Contract

Job Description
Manages the Kaplan Toronto IELTS test venue. Performs a variety of administrative functions. Provide excellent customer service to test takers and prospective candidates. Work towards growth of Toronto venue by identifying obstacles and implementing solutions. Provide supervision on weekly test days on Saturdays and Sundays. May compose memos, transcribe notes, and create presentations. May generate reports, handle multiple projects, and prepare and monitor invoices and expense reports. May assist with compiling and developing the annual budget. Work closely with Test Centre Administrator on every aspect of managing multiple test venues and test delivery. Provide high quality customer service to candidates in all aspects of IELTS test such as registering, paying,



remarking and sending results to receiving organizations Develop and maintain a solid working knowledge of policies and procedures related to secure and smooth IELTS test administration Operate IELTS and Kaplan electronic systems including ORS, IWAS, Plan Exams, IAM, CentreNet, EMM Portal, iSecure, ePC eXam (eScan), Microsoft Office, Class, and Moneris Maintain records, inventory, compile reports, and securely handle confidential information and materials Plan, coordinate and supervise test day, ensuring the highest standard of customer service, security, accurate counts of materials, appropriate space and staff; ensure timely completion of duties and strict compliance with IELTS policies Plan, prepare and carry out pre-test, test day, and post-test administrative procedure Planning and executing staff training to ensure the best quality of customer service and compliance Financial management: record payments, produce & send receipts, produce and maintain staff

📌 IELTS Administrator (Vancouver)
🏢 Kaplan International
📍 Vancouver