Work Location: Vernon, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice

Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and effective manner

Assist with responding and resolving customer concerns, escalating when necessary





Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals

Promote products, advice, services and banking capabilities

Understand and apply operating policies and procedures

Contribute to business objectives for Operational Excellence

Support the timely and accurate completion of business processes and procedures

Escalate non-standard or high-risk transactions / activities as necessary

Support and participate in process improvement opportunities

Ensure necessary due diligence to support the accuracy of all customer transactions / activities

Be knowledgeable of and comply with

📌 Customer Experience Associate- Vernon- Future Opportunities
🏢 TD Bank, N.A.
📍 Vernon