Responsibilities

- Reports to the Administrator and manages all business office processes and systems for the facility/home.
- Provides administrative support to the Administrator and supervisory staff to ensure smooth daily operations.
- Supports the Scheduling and Attendance Coordinator during absences or when additional support is needed for daily tasks.
- Holds the “Timekeeper” security role in Workday to access relevant time tracking functions.
- Has full access to NH Scheduler.
- Reviews and approves time submissions from the Scheduling and Attendance Coordinator for their direct reports on a daily basis.
- Complete purchase journal updates with department managers to ensure month-end accruals are accurate.
- Submit union duty reimbursement for employees when applicable.
- Code and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.
- Handle payments from families and all queries concerning AR tasks around billings from residents and / or families; manage resident intake set up, on-going billing, collections and discharges.
- Administer and maintain financial records including banking, petty cash, resident trust, etc.




- Maintain and update resident and employee census records, ensures confidentiality of all financial personnel and resident data.
- Coordinate and lead communications with home staff through team meetings, maintaining notice boards and via e-mail.
- Participate in the development and planning of employee engagement events service awards.

Competencies

- Effective Communication and Interpersonal Skills
- People Management Skills
- Change Management Skills
- Multi-Tasking & Time Management
- Financial Acumen
- Analytical Thinking
- Customer Service; quality and timely responsiveness to customer needs
- Computer Skills
- Relationship Management
- Business Knowledge – policies, collective agreement and LTC legislation and funding requirements
- Data input

Key Systems

- Workday: Use Workday for financial management, HR processes, and reporting. Timekeeper Security Role: Access to time tracking for hourly workers, approvals, and payroll.
- NH Scheduler: Manage and view schedules, adjust for staffing needs, generate reports and oversee department schedules. Act as backup for Scheduling & Attendance Coordinator.
- PointClickCare: Manage all resident trust

📌 Operations Manager (Paris)
🏢 Extendicare
📍 Paris