Find Your Limitless with Reliance

By joining Reliance as aCustomer Service Representative , you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless - join us

What will you do?

We are looking for passionate and dynamic individuals to join our team In the role of Customer Solutions Specialist, your goal is to retain customers who have expressed an interest in canceling their service. At all customer touch points, the Customer Solutions Specialist will ensure an outstanding customer experience is being delivered through skilled, courteous, and supportive conduct.





- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance, while maintaining sincerity and realism - over the phone, and in writing
- Educate existing customers on Reliance products and services along with the contractual details of their agreement.
- Provide active listening to customer concerns, complaints and needs.
- Liaise with internal departments to resolve customer concerns.
- Identify competitive activities, new attrition drivers and recommend retention tactics.
- As required, articulate the applicable options and process the corresponding

📌 Customer Service Representative (Cambridge)
🏢 Reliance Home Comfort
📍 Cambridge