25 Oct
|
Superior Forklift
|
Saskatoon
25 Oct
Superior Forklift
Saskatoon
Superior Forklift is a growing material handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission‑driven approach, and customer‑focused mindset, Superior Forklift has achieved continued success year over year. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. Superior Forklift is an integral entity of Leavitt Industrial Group.
The Opportunity
Superior Forklift is looking for an organized and customer‑oriented Service Dispatcher to join our team in Saskatoon, Saskatchewan . As the Service Dispatcher, you will be responsible for the coordination of service jobs, including scheduling and assigning work to technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.
Essential Duties & Responsibilities
- Scheduling, coordinating, and assigning jobs to service technicians
- Managing new and ongoing work orders using an ERP system
- Utilizing the service scheduler to prioritize and schedule appointments
- Communicating with service and parts team members to ensure workloads are optimized, and customer needs are managed proactively
- Managing incoming job leads using established processes
- Maintaining professional and effective communication with customers
- Managing the WIP report and billing for customers, including reviewing invoice proposals for accuracy
- Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed
Required Skills & Qualifications
- Previous work experience related to dispatching or scheduling
- Solid proficiency with MS Office Suite (Word, Excel, Outlook)
- Excellent organizational and planning skills
- A customer‑oriented mindset
- Excellent verbal and written communication skills
- Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
- Ability to prioritize and manage multiple demands in parallel
Benefits & Perks
- Company‑paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending
📌 Service Dispatcher (Saskatoon)
🏢 Superior Forklift
📍 Saskatoon