About SNDL

SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. The company also operates as a licensed cannabis producer and stands as one of Canada’s premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting‑edge product development, and cost‑effective manufacturing.

Job Title

Supervisor, Ace Liquor Innisfail

Job Description

Provide leadership and direction of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary Purpose Of Job

Provide leadership and direction of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a solid sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

Provide supports to management of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store,



participate in stocking and merchandising of the store; ensuring the store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

- Customer service driven, friendly, willing to talk to all customers
- Promote a work culture that makes your store an inviting place to work
- Be a role model who supports and inspires fellow team members
- Delegate tasks to team members and set priorities in partnership with management
- Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information
- Provide guidance to team members while supporting management initiatives

Customer Offering

- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating, advising, and suggesting products to every customer
- Maintain a high level of service and product knowledge
- Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
- Accountable for product rollouts and product launches in partnership with management
- Understand and utilize local market trends in partnership with management
- Evaluate programs and promotions for effectiveness and offer recommendations to management
- Assist customers from store and/or offer car service when appropriate

Financial

- Complete customer transactions on the Point‑of‑Sale (POS) device, including

📌 Supervisor, Ace Liquor Innisfail
🏢 SNDL
📍 Innisfail