About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work setting where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:

- Comprehensive Benefits : Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
- Retirement Planning : RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
- Work-Life Balance : Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
- Incentive Programs : Annual performance-based rewards for both individual and company achievements.

Position Overview : Key Responsibilities :

- Customer Support :

- Provide accurate and timely information regarding propane services, billing, and delivery schedules.

- Resolve customer issues or complaints in a professional and efficient manner.

- Handle requests for propane deliveries, tank refills, and equipment maintenance.

- Order Management and Customer Invoicing

- Process customer orders and ensure correct details are entered into the system.

- Follow up on customer delivery inquiries

- Maintain and update customer records and service histories.

- Customer Payments :





- Assist customers with billing inquiries, including reviewing invoices and charges.

- Process payments, including credit card and electronic payments, and ensure timely invoicing.

- Collaborate with the accounting department to address payment discrepancies.

- Administrative Tasks :

- Maintain customer files and documents in a well-organized manner.

- Assist with inventory management for propane inventory, tanks and related equipment.

- Coordinate with other departments (logistics, sales, etc.) to ensure seamless service delivery.

- Compliance and Safety :

- Ensure that customer interactions and records comply with safety and regulatory standards.

- Stay informed about industry regulations and propane safety standards.

Qualifications :

- Education : High school diploma or equivalent (Associate's degree preferred).

- Experience : 2+ years of experience in customer service, preferably in a propane, energy, or distribution-related field.

- Skills :

- Excellent verbal and written communication skills.

- Strong organizational and multitasking abilities.

- Proficiency in Microsoft Office Suite and customer management software (CRM).

- Ability to handle stressful situations and resolve conflicts professionally.

- Knowledge of propane products and safety standards is a plus.

- Physical Requirements : Ability to sit at a desk for extended periods and occasionally lift items up to 25 lbs.

Additional Information :

- Competitive salary and benefits package.
- Opportunity for growth within the company.
- Work in a dynamic and customer-focused environment.

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📌 Branch Representative (Saint George)
🏢 Avenir Energy
📍 Saint George