Job Number :54829**

The Edmonton Police Service requires an individual with excellent leadership, customer service skills and attention to detail to assume the following responsibilities within the Police Information Check & Alarm Control Unit. Reporting directly to the Manager Administrative Police Information Section, responsibilities will include:

- Providing effective leadership, supervision, coaching and mentoring to a team dedicated to providing exemplary customer service.
- Ensuring that a professional level of customer service is always provided.
- Contributing towards creating, fostering and maintaining a strong, engaged team environment.
- Ensuring that all performance objectives are consistently achieved.
- Effectively resolving customer concerns or complaints.
- Conducting police related database searches to process police information checks.
- Reviewing and approving police information check certificates and conducting quality assurance audits.
- Preparing performance management plans and reports and completion of Employee Performance & Development Programs.
- Responding to internal and external partner and customer enquiries.
- Researching, developing and implementing current policies and processes to improve section effectiveness, efficiency and customer service as required.
- Preparing memorandums, briefing notes and written communications as required.
- Approving daily deposits and ensuring all cash handling is in compliance with City of Edmonton cash handling policy and procedure.
- Performing other related duties as required.

Qualifications :

- A minimum of three (3) years of progressively responsible supervisory and diversified word and information processing experience.
- A minimum of one (1)



year’s recent cash handling experience including supervision of cash handling processes.
- Proven leadership and team building experience. Previous leadership and/or supervision training would be considered an asset.
- Experience in providing exceptional frontline customer service including the ability to problem solve as required.
- Proficiency with all Microsoft Office suite products.
- Recent experience with NicheUA, CPIC, JOIN and iNovah.
- Knowledge of City of Edmonton cash handling policy and procedure.
- An understanding of the Criminal Code of Canada.
- Completion of the Edmonton Police Service Fingerprint Theories Course or practical knowledge and experience of civil fingerprinting processes and requirements would be an asset.

Hours of Work : 40 hours per week. 8 hours per day, 0745hrs-1615hrs Monday to Friday.

Salary Range : 21B, Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General :

- Please note that the option to work remotely is not available at this time.
- As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

HR Technician: BS

Classification Title : Clerk III

Posting Date : Mar 13, 2026

Closing Date : Mar 20, 2026, 11:59:00 PM (MST)

Number of Openings (up to) : 1 - Permanent Full-time

Union : CSU 52

Department : Edmonton Police Service

Work Location(s) : #108, 14315-118 Avenue Edmonton

📌 Word/data Processing Clerk Iii -supervisor, Police Information Check and Alarm Control Unit - Revised (Edmonton)
🏢 City of Edmonton
📍 Edmonton