1. Main tasks
- Data entry for transaction creation (receiving/shipping).
- Create and modify customer account data.
- Maintain a positive relationship with customers.
- Update customer profiles and track accounts.
- Run reports as required.
1. Communication & support
- Communicate customer requests to operations.
- Follow up with customers on a regular basis.
- Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
- Validation and follow-up
- Validate that all transactions are correct and complete.
- Verify that transactions and services are correctly entered into the system and invoiced.
- Skills & Abilities
- Knowledge and mastery of WMS systems (AS400 an asset).
- Good communication and explanation skills.
- Experience in a distribution center environment (asset).
- Experience in a similar position.
- Bilingual (oral and written).
- Excellent customer service skills.
- Resolution of problems and initiative
- Sense of initiative and autonomy.
- Ability to communicate with various stakeholders.
- Ability to determine the management of priorities.
- Ability to work under pressure and handle several files simultaneously.
- Ability to be versatile to adapt to changing work priorities.
- Work Environment
- Be sensitive to the importance of Occupational Health and Safety.
- Have a positive and determined attitude.
- Team oriented
Shift Available: Mon - Fri: 8am - 5pm You’ll find your place at XTL! :
- We encourage all interested individuals to apply, but only those selected for an interview will be contacted._