Req ID : 358112

We are currently seeking a Clinical Service Desk Helpdesk Associate (remote) to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

NTT DATA Canada is currently seeking a Clinical Service Desk Helpdesk Associate to join our team in Halifax, NS (remote) .

Must be available & able to work for ALL shifts including weekends & holidays.

Time zones supported will vary.

Prefer applicants based from Halifax, NS

Responsibilities

- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center workplace in which we support our customers 24x7x365.
- Track and document the appropriate comments and close or escalate the incident tickets and related issues in a timely manner.
- Responsible for driving resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks.
- Ensure a quiet, private workspace with high speed, wired internet.
- Travel up to 10% of the time, if required.




- Lift up to 25 lbs. if needed for equipment setup.
- Have a working cell phone for manager communication and Two-Factor Authentication.

Qualifications :

- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
- Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer service.
- High school diploma or equivalent required.

Preferred Skills:

- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
- Strong listening capabilities to fully understand caller's needs / requests.
- Exceptional ability to work optimally in a fast-paced environment.

**About NTT DATA

📌 Clinical Service Desk Helpdesk Associate (Remote) (Halifax Regional Municipality)
🏢 NTT DATA
📍 Halifax Regional Municipality