Position Summary Our content is one of the first things our customers see when they use our products. We want to create a great first impression, excite our customers, educate them on the possibilities, help them when they run into issues, and enhance our company brand. If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada, then please keep reading! What We Offer: - Hybrid work - Competitive Salary - RRSP Matching - Employer Paid Flexible Health Coverage (from day one) - Employee Purchase Program - discounts! - Professional Development Opportunities - Free onsite gym, showers and bike storage room - Employee Referral Program - we want excellent talent like you! Role and Responsibilities - Work with a mix of products, including end-user devices and apps, enterprise IT admin cloud services, web consoles, developer SDKs, REST APIs - Develop a variety of content, including user, admin, and developer guides, step-by-step how-to tutorials and videos, and web page copy, blog posts, and FAQs - Understand our customers: their point of views, knowledge levels, skill sets, preferences, and pain points. You’ll do this by working with our UX researchers to run surveys, interviews, and tests. With this knowledge, you’ll pitch your content to the right audience using the right language - Become a Subject Matter Expert. You’ll master our technologies: phones, tablets, and watches; Android,



and Windows operating systems; REST APIs and scripting languages. You are a disciplined self-learner, making use of a variety of methods to become proficient fast - Optimize quality by analyzing metrics, reviewing customer feedback, and continually improving our content Skills and Qualifications - Bachelor’s degree in Engineering, Computer Science, or Communications, or equivalent - 1-2 years of technical or business writing experience - Excellent proficiency in English, ability to explain highly complex concepts in plain English - Ability to understand new and complex technologies quickly - Strong attention to detail and a commitment to quality - Agility in multi-tasking in a rapidly changing environment with hard deadlines - Experience with HTML and CSS: troubleshooting issues, updating design and layout The salary range for this role is expected to be between $53,840 to $74,030 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. The total rewards package for a Regular Full-Time employee may include variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

📌 Junior Technical Writer (Vancouver)
🏢 Samsung Electronics
📍 Vancouver