Company Overview

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive setting that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview





The Data Center Technician L2 is a hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.

This position provides a strong foundation in data center operations, beginning with participation in the deployment and infrastructure build phase, where you will assist with hardware installation, structured cabling, and system bring-up. As the environment transitions into steady-state operations, you will continue to support day-to-day activities focused on maintaining reliability, performance, and operational consistency.

You will work closely with senior technicians, engineers, and site leadership to execute operational tasks, respond to incidents, and maintain high standards of quality and safety. This role is well-suited for technicians looking to expand their technical skillset and grow within a fast-paced, production-critical environment.

You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases, providing valuable experience and a clear path for technical growth within a critical infrastructure program.

Key Responsibilities

- Support rack & stack, hardware installation,



and structured cabling during deployment phase
- Assist with system provisioning, configuration, and validation activities
- Perform Layer 1 troubleshooting and assist with Layer 2/3 diagnostics as needed
- Monitor and respond to hardware and infrastructure issues through ticketing systems
- Maintain accurate asset tracking and inventory records using ITSM/DCIM tools
- Follow Standard Operating Procedures (SOPs), safety, and security protocols
- Participate in change management processes, including maintenance and production activities
- Support the transition from deployment to steady-state operations
- Collaborate with team members to ensure timely and high-quality task execution
- Participate in on-call rotation supporting 24x7 operations

Required Skills

- Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
- Hands-on experience with data center hardware installation and structured cabling
- Basic understanding of networking concepts and hardware (switches, routers, cabling)
- Familiarity with network device CLI (Cisco, Arista, Juniper, Dell)
- Experience working within structured operational processes (SOPs, ticketing systems)
- Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
- Strong attention to detail and organizational skills
- Ability to follow technical documentation and procedures accurately
- Strong communication and teamwork skills
- Ability to multitask and adapt in a fast-paced environment
- Willingness to learn new technologies, systems, and processes

Physical & Operational Requirements:

- Ability to lift and move up t

📌 Data Center Technician (Saint-Jérôme)
🏢 Milestone Technologies
📍 Saint-Jérôme