This Full time on site position offers great opportunities for career growth. Operations Administrator This role supports the day-to-day administrative execution of our operations, ensuring orders are processed correctly, internal requests are executed accurately, documentation is complete, and system records stay accurate and up to date.

Why DESIGNME?

DESIGNME is a fast-growing haircare brand based in Montreal. We create high-performance, cruelty-free products and are looking for people who take ownership, move quickly, and care about getting the details right.

About the Role

We are looking for an Operations Administrator to coordinate order processing, internal fulfilment requests, shipping documentation, ERP updates, and day-to-day logistics administration. You will be responsible for entering orders accurately, preparing documentation, coordinating with the warehouse, maintaining clean and current ERP records, and making sure internal and domestic requests move through the operation correctly.

You will also manage a defined group of smaller Canadian distributor accounts as their day-to-day contact. These accounts are limited to domestic orders and standard commercial terms. This is a detail-focused role. The information and documents you prepare are used by customers, carriers, the warehouse, and internal teams, so accuracy, organization, and follow-through are critical. You will report to the Operations Manager.

What You'll Own

- Order Desk
- Enter and confirm sales orders and purchase orders accurately and on time
- Process customer purchase orders, including high-volume order batches
- Verify order details before release, including SKUs, quantities,



addresses, pricing references, and shipping instructions
- Generate and issue picklists and coordinate with the warehouse through dispatch
- Maintain accurate and current order status in the ERP
- Identify missing or conflicting information before an order reaches the warehouse
- Follow up on open orders and ensure required actions are completed on time

- Internal Fulfilment

- Receive, review, and process approved internal fulfilment and shipment requests
- Coordinate internal requests with the warehouse and fulfilment teams

- Documentation

- Prepare shipping and logistics documentation accurately and consistently
- Assemble document packages for domestic shipments
- Maintain organized and retrievable records for orders and shipments
- Ensure required documentation is complete before shipment
- Escalate cross-border, pricing, credit, or commercial‑term questions to the appropriate person

- Billing & Administration

- Prepare invoices and credit memos
- Process damage, shortage, and discrepancy documentation
- Support claims and follow up on outstanding documentation
- Book carrier pickups and request freight quotes for domestic shipments
- Maintain operational reports, trackers, and follow‑up lists




- Keep system records and supporting documentation current and organized

- Distributor Account Support

- Act as the day‑to‑day contact for a defined group of smaller Canadian distributors
- Respond to questions regarding order status, product availability, and delivery
- Ensure distributor orders are entered, picked, shipped, and invoiced correctly
- Follow up on outstanding orders and documentation
- Escalate pricing, credit, or commercial questions with complete supporting information

What Success Looks Like

- Orders are entered accurately and on time
- Internal requests are processed correctly and completed within required timelines
- Documentation is correct the first time
- Distributor inquiries are answered within established turnaround times
- Orders are not delayed because of missing or incorrect paperwork
- ERP records accurately reflect the current status of orders and requests
- Invoices, credits, claims, and supporting documentation are processed consistently
- Internal teams can rely on the information and documentation you provide

What You Bring

Required

- 1–3 years of experience in order processing, logistics administration, customer service, distribution, manufacturing, or e‑commerce
- Robust data‑entry accuracy and attention to detail
- Comfortable handling high‑volume and repetitive transactional work without losing accuracy
- Strong written communication skills with customers, carriers, and internal teams
- Working knowledge of Microsoft Excel
- Ability to communicate in both French and English
- Strong organization and follow‑up skills

📌 Operations Administrative Assistant at DesignMe (Dorval)
🏢 DESIGNME
📍 Dorval