Reports To: Director, Customer Success & Support

Schedule: Full-time

ABOUT EZOPS

EZOps is a mobile-first oilfield management software platform built for the people who keep the oilfield running, operations managers, logistics teams, safety managers, and drilling, completions, and production field crews. Our mission is to empower oilfield teams to do more safely and efficiently by digitizing and optimizing operations through a single, unified mobile platform.

EZOps delivers measurable results: increased productivity, reduced OPEX, and full visibility into field operations, all from the palm of your hand. Our platform helps operators create more profitable wells, one task at a time.

POSITION SUMMARY

The Senior Implementation Consultant is a customer-facing technical lead for EZOps implementations. This role splits its time roughly evenly between managing customer relationships and expectations and executing the technical work, including solution design, data modeling, integrations, and scripting, needed to deliver on what has been scoped and committed.

This role owns the data and integration layer that sits outside the core EZOps application, including Snowflake, ETL pipelines, and custom integrations with customers' external systems. The consultant leads new customer implementations and remains the point of contact after go-live, supporting enhancements and resolving issues beyond Level 1 support.

This position is best suited for a senior technical professional with 5+ years of software development or technical delivery experience who is equally comfortable joining a customer call, gathering requirements, mapping out what is needed, and then building it.



We value hands-on experience and strong problem-solving over a specific degree or an exact match to our tech stack. SQL, scripting, and integration skills transfer well, and the successful candidate will hit the ground running while quickly learning our platforms. The successful candidate will also be AI-savvy, using tools such as Claude Code, Cursor, and GitHub Copilot to work efficiently.

KEY RESPONSIBILITIES

- Serve as the primary technical point of contact for assigned customers, from implementation through ongoing support and enhancements.
- Manage customer expectations and develop a thorough understanding of each customer's organization, business processes, needs, and strategic objectives.
- Foster relationships with key contacts representing field, corporate, and IT stakeholders.
- Identify customer risks and issues, and proactively drive mitigation and resolution plans to ensure customer success.
- Identify opportunities to improve customer business processes through automation, reporting, analytics, and AI-driven solutions.

Requirements, Scoping & Proposals

- Lead technical discovery sessions and translate business requirements into scalable solution designs.
- Gather requirements, scope, estimate, and propose recent work with existing customers across Detechtion's software platforms.
- Convert customer requests into actionable work orders,



and prepare estimates and statements of work (SOWs).
- Deliver on scoped commitments, taking ownership of deliverables and deadlines through to completion.

Implementation & Integration

- Lead customer implementations that align with customer requirements and Detechtion best practices.
- Implement specifications to enhance existing configurations or enable new functionality.
- Work with enterprise customers to understand their data architecture and how EZOps will integrate with their broader technology platform.
- Design, develop, and support custom integrations between Detechtion platforms and customer systems using APIs, databases, and scripting.
- Perform data modeling to bring customer-specific data into EZOps applications.

Data Infrastructure & Technical Support

- Own and maintain the services team's infrastructure scripts, ETL pipelines, and data that resides outside the core application, including in Snowflake.
- Maintain existing scripts and integrations, including addressing technical debt.
- Serve as the technical lead and escalation point for complex implementation, integration, and support issues beyond Level 1, including bugs, errors, and enhancement requests.
- Troubleshoot issues requiring in-depth knowledge of customer-specific configurations, data flows, and integrations.
- Develop and maintain implementation documentation, technical specifications, and knowledge base content.
- Collaborate with Product and Development teams to communicate customer requirements, enhancement requests, and solution recommendations.
- Mentor and support other team members.
- Other tasks as assigned.

QUALIFICA

📌 Senior Implementation Consultant (Canada)
🏢 Detechtion.AI
📍 Canada