Lead Technician Position Description

Reports to: Emergency Manager

Position Summary / Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing and restoration services.

Principle Duties and Responsibilities

- Effectively perform all services the company offers (e.g. Carpet, tile and upholstery cleaning, deodorizing, emergency water extraction and drying of structure, fire damage and contents restoration)
- Communicate effectively with customers
- Perform basic equipment maintenance
- Perform basic vehicle maintenance
- Supervise technicians in performance of company services
- Provide training for technicians on company procedures, reporting and performing services
- Inspect completed work
- Complete Work Orders

Additional Duties and Responsibilities

- Maintain inventory of cleaning chemicals and supplies




- Perform basic building maintenance

Qualifications - Knowledge, Skills and Abilities

Education and Experience: High school (or GED) diploma plus two (2) to four (4) years of industry experience.

Mathematical skills: Adequate math skills. Ability to compute percentages and to verify the reasonableness of estimates, financial data and reports within the context of information provided.

Computer proficiency: Demonstrates basic proficiency in the use of computers and computer software, especially MS Word, Excel and applicable job management software.

Certificates, Licenses and Registrations

- Certification in IICRC WRT, FSRT, OCT, ASD required. AMRT, CDS, CPT, CCT desired.

Compensation: $18.00 - $25.00 per hour

📌 Lead Water Damage Technician (New Brunswick)
🏢 ServiceMaster by McCann
📍 New Brunswick