POSITION SUMMARY:

- Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).
- Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
- Is capable of addressing customer hesitation and resistance with patience and empathy.
- Capable of project a positive image every time you place or receive a telephone call.
- Works with all departments in the dealership, charts and monitors daily activities.
- Ability to work a flexible schedule, including weekends and evenings

BUSINESS SKILLS REQUIRED:

- Ability to converse with customers to discuss needs and direct appropriately within the dealership.




- Speak clearly and persuasively in positive or negative situations.
- Knowledge of telephone, text and email techniques and etiquette.
- Knowledge of sales and service procedures, processes, and follow-up.
- Ability to active listening and deliver 110% customer experience.
- Enjoy providing customer enthusiasm.
- An interest in the automotive industry.
- Robust customer service and phone skills.
- Possess strong organizational, follow-up and paper-flow handling skills.
- Quick thinker and learner.
- Positive, flexible and process-oriented

📌 BDC - Service (Canada)
🏢 Carsandjobs
📍 Canada