Position Responsibilities:
What You’ll Do:
- Fraud Investigation
- Investigate suspected fraud events across banking products and customer channels.
- Review alerts, transactions, customer activity, and supporting documentation to identify fraudulent behaviour.
- Conduct detailed investigations into control gaps.
- Document findings, recommendations, and case outcomes in accordance with internal policies.
- Escalate significant fraud events and emerging risks to management.
- Fraud Detection & Monitoring
- Analyze fraud alerts and transactional activity to identify suspicious patterns.
- Recommend enhancements to fraud detection rules and monitoring processes.
- Support fraud trend analysis and emerging threat assessments.
- Monitor effectiveness of fraud controls and identify opportunities for improvement.
- Participate in fraud prevention initiatives designed to reduce losses and customer impact.
- Fraud Analytics & Reporting
- Prepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses.
- Analyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness.
- Provide actionable insights and recommendations to leadership.
- Support data-driven decision making through analysis of fraud patterns and root causes.
- Fraud Risk & Control Management
- Participate in fraud risk assessments for products, processes, and strategic initiatives.
- Identify control gaps and recommend mitigation strategies.
- Support testing and validation of fraud controls.
- Assist in implementation of new fraud prevention capabilities and technologies.
- Contribute to fraud policies, procedures, and playbooks.
- Continuous Improvement
- Identify opportunities to automate manual processes and improve operational efficiency.
- Contribute to fraud transformation initiatives and strategic projects.
- Stay informed on emerging fraud trends, scam typologies, and industry best practices.
- Act as a subject matter expert and mentor for junior analysts.
Required Qualifications:
- Undergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline.
- 3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.
- Knowledge of Canadian banking regulations and fraud management practices.
- Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.
- Knowledge of Interac, EFT, RTR, digital identity, authentication, and account takeover fraud risks.
Preferred Qualifications:
- Certified Fraud Examiner (CFE) designation or progress toward obtaining certification.
- Experience writing complex queries to efficiently extract and manipulate large amounts of data.
- Experience with Python for data manipulation is required.
- Strong analytical skills and ability to identify complex fraud patterns.
- Experience working with fraud monitoring tools, case management systems, or analytics platforms.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a adaptable environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
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マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lご覧ください。
マニュライフは機会均等を是とする雇用主です
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[email protected]までご連絡をお願いします。
Referenced Salary Location
Toronto, Ontario
Working Arrangement
📌 Senior Fraud Analyst (Canada)
🏢 Manulife
📍 Canada