Elevate your career as a Technical Analyst with FCC, embracing hybrid work options and a focus on enhancing technology solutions. Utilize your skills to address business needs and deliver effective support.

As a permanent addition to the FCC team, you will translate business requirements into practical technological advancements. Your role focuses on system enhancement, troubleshooting, and customer support while working with up-to-date cloud technologies. This position is ideal for individuals with a solid service desk background who aim to drive improvements in business operations.

Key Responsibilities:

- Develop and support technical tools and solutions
- Facilitate team meetings and after-hours on-call work
- Provide support via phone, email, and chat interactions
- Manage Major IT Incident resolution processes
- Troubleshoot second-level IT support issues

Requirements:

- Diploma in information technology or computer science
- Two years of service desk or related experience
- Knowledge of software and operating systems
- Strong commitment to customer service
- ITIL V3 Foundations certification

Bring your technical expertise and problem-solving abilities to help FCC achieve its goals.

📌 Technical Analyst at FCC (Regina)
🏢 FCC / FAC
📍 Regina