Work location: On site. Work must be completed at the physical location. There is no option to work remotely.
Work setting: Hotel, motel, resort
Salary: 15.65 to 18.00 hourly (To be negotiated) / 32 to 40 hours per week
Terms of employment: Permanent employment, Full time
Working shifts: Morning, Day, Evening, Night, Weekend
When can start: Starts as soon as possible
Key Responsibilities
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Education/Qualifications
- Education: Secondary (high) school graduation certificate
Required Skills/Experience
- Experience: 1 year to less than 2 years
Perks
- Team building opportunities
- Parking available
📌 Guest service representative – Ramada by Wyndham (Florenceville-Bristol)
🏢 TIANB • AITNB
📍 Florenceville-Bristol
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