About Us

Spray Lake Sawmills Centre (SLSC) is aleading-edge sport and recreational facility encompassing 325,000 square feet,including an aquatic centre, four arenas and a curling centre, fitness &climbing; facilities, an indoor turf, track, and gymnasium. SLSC is a not-for-profit organization and aregistered charity, governed by a volunteer board of directors. SLSC employs over 240 employees who helpmake a difference in our community’s physical and social well-being. We offer a dynamic and fast-paced workenvironment that promotes excellence in teamwork, community building, and aninnovative customer-focus.

About the Position

Reporting to the Guest Experience Supervisor and with day-to-day direction provided by the Team Leads,you will deliver exceptional customer service as part of the energetic team. You will monitor/maintain safe and efficientdaily operations of the facility, ensure exceptional customer service bysupporting a fun, safe, and enjoyable environment, and represent SLSC in a friendly and welcoming manner as the first point of contact for most visitors. This position includes a technical component,working heavily with our CMS/Bookings system to process customer transactions &memberships.;

Job Type

Part-time, hourly (~1-3 shifts/week, or ~10-20hours/week) - This is an ongoing, year-round position.

Availability Required

- Weekdays M-F daytime (8:30am-5:00pm)
- Willing to do an "opening" shift on occasion(starts at 4:30am on weekdays)
- Flexibility to work occasional evening or weekend shifts is also an asset

Start Date

Mid to Late October

Specific responsibilities

- Provide enthusiastic customer supportin a sincere, professional and courteous manner, striving to exceed customerexpectations within a collaborative team environment.
- Multitask with customers, programregistration, membership sales, answering telephone calls and touring potentialcustomers.
- Learn and become an expert at using ourbookings/CRM software - ActiveNET




- Perform all cash handling functionsaccording to policies and procedures.
- Ensure all customer accounts arecomplete and accurate.
- Develop and utilize a strong knowledgeof products & services available at SLSC & ability to assist customersto make an informed choice.
- Understand various aspects of thebusiness including knowledge of facility layout, programs, public and specialevents schedule and tenants.
- Understand sale techniques toeffectively sell SLSC programs, services and memberships.
- Operate equipment – POS, Ingenico,printers, copier & computer.
- Listen to customer complaints withempathy & act appropriately.
- Understand and apply all safety,security and emergency procedures including thorough knowledge of GuestServices emergency procedures, and the required action plans.
- Understand improvements and accountabilitiesby reading updates to communication binder.

Competencies

- Confident and effective communicator(written & verbal) and strong interpersonal skills
- Adaptable and comfortable withambiguity and change
- Highly service-oriented withexceptional organizational and follow-up skills
- Highly organized, able to multi-task,detailed, efficient, dependable and reliable
- Positive attitude, helpful manner,mature and enthusiastic
- Ability to maintain a high-level ofprofessionalism and confidentiality
- Coachable with a strong desire to grow,learn, improve, excel and offer peak performance
- Able to grasp new concepts and skillsquickly

Qualifications

- A high-energy individual who thrives in adynamic environment
- Excellent communication skills and experiencedelivering superior customer service
- A resilient approach to change, conflict, anddifficult customer situations
- Ability to effectively problem-solve in uniquesituations
- Experience with cash outs and POS systems
- Computer & software proficiency isessential. (Experience with ActiveNet or other CRM systems is an asset.)
- Positive attitude, maturity and enthusiasm,and a collaborative team player
- Detail oriented, quick learner, adaptable andflexible to changing priorities
- Criminal Record Check required upon hire

📌 Guest Services Representative (Cochrane)
🏢 Startdate
📍 Cochrane