Elevate customer service excellence with Dynata as a Member Success Agent. This part-time role focuses on supporting panelists and building meaningful connections through proactive communication.
As a Member Success Agent, you will engage with the Dynata panel to resolve inquiries and ensure satisfaction. Your experience in customer service will enhance our mission to provide top-tier support. With a commitment to quality interactions, you will be instrumental in fostering brand advocates within the community.
Key Responsibilities:
• Follow up on support tickets for satisfactory resolutions
• Achieve team KPI goals consistently
• Assist team leads with necessary administrative tasks
• Manage escalations and communicate urgent issues promptly
• Ensure service requirements are met effectively
Requirements:
• Fluent in German and English at advanced levels
• Minimum of 2 years in customer service roles
• Excellent written and verbal communication skills
• Strong organizational and multitasking capabilities
• Proficiency in Microsoft Office programs
Utilize your customer service skills to build solid relationships and enhance member experiences at Dynata.

📌 Member Success Agent at Dynata (Canada)
🏢 Dynata
📍 Canada