About the job Ecommerce Customer Support (Part-time)

POSITION:EcommerceCustomerSupportSpecialist

LOCATION:Remote,workingwithaCanadianRetailer

HOURS:EASTERNSTANDARDHOURSWEEKDAYS/WEEKENDSSHIFTS

YouwillworkwithaCanadianRetailerprovidingcustomerswithagreatexperiencethatkeepsthemshoppingYouwillworkaspartofateamtohelpcustomersviatelephoneoremail,andtoensureanyissuesareresolvedaccuratelyandquickly.

TheroleisremoteandWFH.Youmusthaveaquietandsuitableworkenvironment.

What you will do in this role

Respondtocustomerinquiriesbyphoneoremailinafriendly,timely,andprofessionalmanner.

- Resolvecustomerissues,frombillingandshippingissuestohelpingcustomersnavigatethewebsite.
- Maintainup-to-datecustomerinformation.




- Researchproductinformationandthewebsitetostayinformedandassistincustomerinteractions.
- Befriendly,skilled,andsolution-focusedineverycustomerinteraction.
- Providewardrobesolutionsbyofferingcoordinatingitemsorotherwardrobeessentials.
- Beateamplayerbylookingoutforcolleaguesandhelpingwheneverpossible.
- Performanyotherad-hocdutiesasprescribed.

And your qualifications include

- -Ideallyatleast1yearincustomerserviceroleinretailorecommerce.
- -ProficiencywithMicrosoftOfficeapplications
- -Experiencewithpopulartoolslikeisaplus
- -Awesomeorganizational&interpersonalskills;,especiallyphoneetiquette

📌 Ecommerce Customer Support (Canada)
🏢 MS2 Bilingual
📍 Canada