Role Type: Internship/Co-op

Work Term: Fall/Term 1

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Pay Details: $48,000 - $68,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

JOB DESCRIPTION

How You Will Contribute

Reporting to the Senior Manager, Client Engagement & Account Management, and working alongside a team of managers and analysts, the co‑op analyst role will support the ongoing optimization and development of business strategies to enhance client experience and engagement, identifying key market trends, conducting competitive intelligence, and implementing operational solutions.

Accountabilities will include:

Supporting the development of long, medium, and short-term strategic priorities and vision for both client engagement and client experience.

Gathering and interpreting client experience and engagement data both internally and externally to ensure DI understands leading industry practices in every area of client interaction.

In conjunction with client insights and data,



review and consolidate client problem resolution data opportunities for Direct Investing and help build plan to address opportunities and irritants.

Analyzing internal KPIs, behaviours, attitudes, channel preferences, demographics, and values to inform client experience and engagement programs.

Support client engagement program execution, offer fulfilment and collaboration with partners across marketing, and data analytics teams to report key learnings and insights from programs.

REQUIREMENTS

What You Bring to TD

Majoring in Business, Commerce, Finance, Computer Science, Mathematics, Engineering, Quantitative Analysis, Statistics, Data Analytics or a related field.

Proficiency in Excel, data querying, data processing, and visualization tools.

Proficiency in PowerPoint and developing clear and compelling business presentations.

Excellent problem-solving skills, with a demonstrated ability to think strategically and synthesize information quickly.

Robust analytical and communication skills, with the ability to communicate clearly and concisely (written and verbally) to a broad audience, while collaborating well with others.

Comfortable operating in a dynamic, fast‑paced, and sometimes ambiguous environment.

Ability to independently manage deadlines while multitasking between different projects.

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment,



where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals.

- base salary
- variable compensation
- health and well‑being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs

Lea

📌 Direct Investing Product and Strategy – Client Engagement Intern/Co-op (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto