Becker's Chalets Jasper Winter Reservations Attendant and summer Hotel Front Desk Agent Canadian Rockies

Becker's ChaletsJasper, ABJob detailsTemporary | Permanent | Seasonal | Full time | Fixed term contract2 hours agoBenefitsStore discountWellness programDiscounted or free foodCompany eventsOn-site parkingSkillsComputer operationMicrosoft OutlookComputer literacyGreeting customersClient inquiry handlingNo experience neededEnglishComplaint handlingVacuumingCashieringClient servicesStockingGuest servicesGuest issue resolutionCommunication skillsClient interactionRoom bookingCross-functional communicationFull

job description
Contract dates: start immediately and finish October 24th, 2027 approximatelyLocation: Jasper National Park, Jasper
- AlbertaAbout us:Becker’s Chalets is a family oriented seasonal resort, just 5km south of the hustle and bustle of the Jasper town site. Located along the Athabasca River, with mountainous views and lots of green space – it is a very quiet and relaxing location for both guests and employees alike. As a team, we all work together to ensure that our guests have a very clean, comfortable, and memorable stay. We have been recognized with numerous Employers of Choice awards and Housekeeping awards and have achieved our level 3 in the Alberta Hotel and Lodging Association’s Health and Safety Program.

Job Description
For the winter season, as a reservations attendant you will be responsible for making new hotel reservations, cancellations and modifications via email and phone in our winter office.
In the spring, your role will switch to a front desk attendant and representative.
· As a front desk representative, your shift will fall in between the hours of 7am and 11pm as we are not open 24 hrs/day.




· Most of your shift will comprise of working with one other team member; together you will ensure that the guests you encounter have a positive and memorable first/last impression of Becker’s Chalets and Becker’s Gourmet Restaurant.
· Throughout your day, you will be interacting with our guests either through check in, check out, general enquiries, gift shop purchases, or in passing. As customer service is of utmost importance for this position, this will be done in a very polite, professional, friendly, prompt, and efficient manner.
· You will be required to memorize our reservation codes and know the room description for each code in order to succeed in this role – this should be done prior to training on the computer software (which is based on these codes).
· You will become proficient with our reservations software, Visual One, based on the training that you will be provided – basic computer skills are required in order to navigate the computer system (both Visual One and Outlook).
· Front desk tasks include, but are not limited to: answering phone calls/emails, assisting guests, check-in/check-out procedures, make/change/cancel reservations (for the chalets, restaurant and White Water Rafting), handle payments, clean/ disinfect/organize/tidy/vacuum/ and restock the front desk area (including behind the desk, in the bathrooms, lounge area and small gift shop). You will also be responsible for filling out chalet gift certificates, communicating interdepartmentally, and handling any guest feedback (ex.



suggestions, compliments, and/or complaints).
· Periodically, your supervisor(s) will check in with your team to see if any assistance is needed, however you will be working under minimal supervision on a daily basis.
· Sometimes, over and above your daily tasks, other spontaneous jobs may be requested/required of you, depending on the help required.

Qualifications:
Experience
· No experience required however previous front desk or customer service experience is an asset and will be given priority
· Basic computer experience/skills are a mustRequired SkillsProficient in English (writing, speaking and understanding)Achievement-motivated to meet and surpass set realistic goalsReservation codes must be memorized prior to the first day of trainingThe ability to learn quickly and retain lots of informationThe ability to work well under pressure and in high stress situationsMust be pleasant, friendly and able to address problems or special requests in a professional, polite, efficient, and effective manneredThe ability to take the initiative do what needs to be doneStrong communication and people skillsGreat team spiritGood attention to detailGreat Organizational and multi-tasking abilitiesCustomer service drivenPolite and well manneredHonesty & IntegrityAdaptable, reliable, and punctualWorking

Conditions:
Working under pressure at timesBeing able to handle both positive and negative feedbackOn-site training providedStaff uniform providedTypically working in teams of 2Paid 30-minute break when working 5+ hr shiftsApproximately 7 hours per day, 6 days per week (1 day off per week) during the summerSupportive team environmentWhat

we offer
· Shared staff accommodations
· Very competitive wages
·

📌 Becker's Chalets Jasper Winter Reservations Attendant and summer Hotel Front Desk Agent
🏢 Restaurant Jasper
📍 Jasper