Strategic Account Manager / Le Gestionnaire de Comptes Stratégiques

Job Introduction

Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business

The Opportunity

The Strategic Account Manager (SAM) is responsible for driving growth within our consumer packaged goods (CPG) and animal health e-commerce account segment to lead high-impact customer partnerships and accelerate growth within key national accounts (online /retail channels). This role will serve as a strategic business partner to our largest customers managing joint business plans, category initiatives and digital strategies that drive sales, profitability, and brand performance across multiple product lines

L'occasion

Le gestionnaire de comptes stratégiques est responsable de stimuler la croissance auprès de nous segment de clients du secteur des biens de consommation emballés (CPG) et du commerce électronique en santé animale. Il dirigera des partenariats clients à fort impact et accélérera la croissance au sein de comptes nationaux clés (canaux en ligne et de détail).



Cette personne agira à titre de partenaire stratégique auprès de nos plus importants clients en gérant les plans d'affaires conjoints, les initiatives de catégorie et les stratégies numériques favorisant les ventes, la rentabilité et la performance de la marque dans plusieurs gammes de produits.

Role Responsibility

Retain and Develop Robust Client Relationships

- Own the end-to end relationship with key e-commerce and retail partners.
- Cultivate and maintain deep, strategic relationships with C-suite executives and other key decision-makers, acting as a trusted advisor.
- Lead large-scale client projects and serve as the primary point of escalation for complex issues or high-stakes negotiations.
- Collaborate with internal teams (sales, marketing, medical, customer service) to ensure the best possible client experience.

Lead Strategic Account Growth

- Drive multi-year growth strategies for high-value accounts, leveraging deep market knowledge, innovation, and competitive insights to unlock new opportunities.
- Work with senior leadership to create and execute strategic plans that drive long-term business expansion.
- Identify opportunities for cross-selling and upselling, ensuring solutions meet clients' evolving needs.

Collaborate Across Teams

- Serve as a strategic partner to leadership and internal teams, aligning Dechra's offerings with client needs.




- Share key market insights and client feedback to help shape the company's offerings and drive business improvement.

Analyze & Report on Success

- Prepare insightful reports on account performance, revenue growth, and opportunities for further success.
- Conduct regular business reviews with clients, assessing progress, uncovering new opportunities, and ensuring satisfaction.

Own Financial & Operational Management:

- Manage customer discounts, rebates, and ensure a sharp understanding of revenue versus margin to optimize profitability.
- Work closely with leadership to ensure business goals are met and ensure strategic alignment for long-term success.
- Manage P&L; for major accounts ensuring financial health and profitability through cost effective strategies.
- Lead cross-functional initiatives to streamline operations, reduce costs, and create value for both the company and assigned strategic accounts.

Strategic Vision, Influence & Complex Negotiations

- Lead long-term strategic initiatives that contribute to the company's growth and direction.
- Identify emerging market trends and opportunities, shaping strategies for key accounts.
- Initiate contract negotiations, renewals, and pricing discussions, ensuring win-win agreements. Taking the lead on high-level complex contract negotiations.
- Drive revenue growth by identifying new business opportunities, crafting compelling proposals, and closing deals.

Industry & Market Leadership:

- Serve as an industry thought leader, representing the company at conferences, webinars, and with key industry influencers.
- Continuously monitor competit

📌 Strategic Account Manager (Canada)
🏢 Dechra Pharmaceuticals
📍 Canada