About OneUp Components

At OneUp Components, we create cutting-edge, class‑leading products to improve the ride. Every product we make is something we would buy with our own money and ride on our own bikes.

Role Overview

Customer Service Assistant – assist riders in getting back to riding through excellent written communication and rider‑focused processes.

Key Responsibilities

- Help customers return to riding through excellent written communication skills and rider‑focused processes.
- Work within a collaborative team focused on positive and efficient customer assistance.
- Develop a hands‑on understanding of OneUp Components with an eye for technical problem solving and knowledge of customer inquiries.

What You Bring to the Table

- Passion for solving problems and satisfaction in helping people.
- Customer‑facing bicycle shop experience; service writing experience is a plus for the mechanical knowledge and customer service skills needed.
- Computer literacy; Google Workspace, typing rate 45WPM+.
- Experience with cloud‑based platforms and CRM software (HubSpot ideally).




- Detail‑oriented, able to learn and retain technical systems.
- Positive outlook, solution‑mindful, methodical and organized.
- Comfortable working in a dynamic and sometimes distracting environment.
- Legal working status in Canada for at least two years.

Work Schedule

In‑office, Squamish‑based position. 9 full‑time days out of every 10; every second week an extra day off. Monday‑Friday schedule with every second Friday off. No remote option. 8h/day with a 30‑minute paid lunch break (36h/week average), flexible hours within reason and approval. 10 paid vacation days per year to start.

Compensation & Benefits

Salary range: $48,000–$52,000CAD per year, paid semi‑monthly. Annual performance‑based Short Term Incentive Plan (bonus) and access to a fully funded comprehensive group benefits/insurance plan.

Location

Squamish, British Columbia, Canada.

We are an equal opportunity employer.

📌 Customer Service Assistant (Squamish)
🏢 OneUp Components
📍 Squamish