Lead pensions client support across Surrey and WFH, combining people leadership with robust stakeholder management in a hybrid schedule.As Pensions Servicing Senior Manager, you will manage five specialists supporting new and existing clients, internal stakeholders, and third parties. Your DB or DC pensions background will guide daily planning, problem solving, and service oversight. The team supports new business acquisitions, retention, client visits, and pitches.Key Responsibilities:
Allocate resources and manage daily workloadsMaintain service levels and positive client experiencesLead goals, reviews, and performance managementDesign workflows supporting controls and MI reportingSupport strategic change, risk reduction, and efficiencyRequirements:
Very strong people management experienceVery strong stakeholder management experienceBackground in DB or DC pensionsExperience overseeing client and third party requestsAbility to support wider business strategy implementationApply your pensions expertise, stakeholder leadership, and service management skills across a five-person Client Support Team.
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