Your Role in Juno's Journey :

MECs are the Experience Stewards. They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard.

Who You Are

- You recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better
- You are passionate about your work in the veterinary community and the quality of care that you provide
- You recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within it
- You see Juno's vision, mission and goals and surprise They match with yours
- You have a can‑do attitude that focuses on solutions and progress

Let’s keep it real , we know that Juno won’t be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit. How can you tell if this is for you? Well, this role is definitely for you if want to:

- Always Be Growing : Our industry, our community, is constantly growing and evolving (as it should) You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where people thrive We unlock the tools and resources, you step into your potential and continue to grow alongside us.
- Be part of One Team: At Juno we work together, as one across the community of clinics and across the different roles. You want to join a team of veterinary professionals who are all practicing at the top of their skillset. You come together as one to develop our foundation, solve the problems and support each other in the nitty gritty. As one,



our teams have each others' backs, celebrating the wins and working through the lows.
- Provide the Juno Standard of Care: Gold‑standard medicine is the way we practice medicine. The Juno Standard of Care means really stepping into your role and utilizing your skills and knowledge to its full potential. It means locking arms with your team, knowing that you are all here to support each other, collaborate within your roles and have the same goal in mind and heart – medicine of the highest quality with the wellbeing of the pet always at the forefront. You see the value in each team member, because together as one, you can heal and save lives. And while there’s a whole lot of knowledge on your team, you recognize that pet owners can need some support to fully understand what’s going on. Not to worry, on top of being a vet med superhero, you also are a people person, and understand the value of communication and relationship building within our interactions. You represent a stellar standard of care to all you encounter within your work – the Juno Standard of Care.

The Ideal Previous Work Experience

- 2+ years in customer service and/or member experience as a customer-facing representative
- Prior experience within a veterinary clinic
- Strong communication skills both verbal and written




- The ability to contribute to a positive and productive clinic environment

Your Skills

- Multitasking super star
- Excellent communication skills
- Organization
- Keen eye for detail
- Keen on Relationship Building - empathy

What You'll Be Doing

- Welcome members and their pets, making every visit feel stress free
- Manage clinic flow - from opening/closing, scheduling appointments and surgeries, checking patients in / out
- Supporting our medical team by coordinating records, consent forms, and reminders for pet parents
- Be first point of contact for in clinic communications across email and SMS platforms
- Process payments, insurance, prescriptions, and membership technical support
- Help foster a positive collaborative clinic culture

This role requires schedule flexibility, including availability to work evenings and weekends

This role may be a great fit for you if:

- You love connecting with people and their pets
- Highly organized, detail oriented and thrive in fast-paced environments
- Tech savvy and quick to learn new systems
- Can balance empathy and professionalism in high-stress emotional moments
- Positive and intuitive nature

This role may not be a excellent fit for you if:

- Prefer behind the scenes work and don't enjoy face to face interactions with members or their pets
- Find it stressful to juggle details, shifting priorities or multiple software systems
- Are uncomfortable with sensitive situations like end‑of‑life care

Our Promise To You - Where you matter

At Juno, you play an important role ensuring that every pet and person who cares for them has what th

📌 Member Experience Coordinator (Toronto)
🏢 Junoveterinary
📍 Toronto