Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723

We are seeking a Senior Solutions Designer – CRM with extensive hands‑on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal candidate will have expertise in Salesforce Experience Cloud, Salesforce Dynamic Forms, Lightning Web Components (LWC), and Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, and the Velocity Data Model. The successful candidate will contribute to complex CRM implementations, system integrations, accessibility compliance, technical documentation, testing, and application enhancements while ensuring alignment with business requirements, architecture frameworks, security standards, and Ontario Public Service (OPS) guidelines.

Role Snapshot

- Job Title: RQ11723 – Solutions Designer – CRM – Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: 5700 Yonge Street, Toronto, Ontario, Canada
- Work Arrangement: Onsite – 5 Days per Week
- Estimated Start Date: November 2, 2026
- Estimated End Date: October 5, 2027
- Business Days: 598.00
- Extension: Probable after the initial mandate
- Hours: 7.25 hours per day
- Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
- Security Level: CRJMC

Must Have

- Demonstrated hands‑on experience designing, supporting, developing, maintaining, and configuring Salesforce solutions.
- Salesforce Certified Experience Cloud Consultant certification.
- Experience with Velocity platform capabilities, including:




- Flex Cards
- Data Raptors
- Integration Procedures
- Calculation Matrices and Procedures
- Omni Scripts
- Velocity Data Model
- Salesforce.com Lightning Web Components (LWC)

- Experience with Salesforce Dynamic Forms.
- Experience implementing solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

Deliverables

- Ensure accessibility standards are met in accordance with AODA.
- Design hosting technology solutions based on the client's service specifications, standards, policies, and best practices.
- Plan, implement, and support complex CRM systems.
- Document processes and technical designs and update build books.
- Configure and integrate Salesforce with other applications using web services or other mechanisms.
- Ensure application solutions are developed and implemented in accordance with business requirements.
- Design, develop, and implement web applications that work across contemporary browsers, various platforms, and mobile devices.
- Conduct research and assess options for technical design issues.
- Contribute to design and development project plans, including work breakdown structures and resource estimates.
- Ensure unit testing meets expected functionality requirements.
- Support user acceptance testing (UAT) and defect management.




- Ensure compliance with architecture frameworks, system standards, and Agile Development Methodology.
- Apply leading‑edge technologies and design criteria, including usability, security, and privacy for web and mobile applications.
- Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
- Develop and maintain system design models, program code, technical documentation, and specifications.
- Ensure application solutions are developed and implemented in accordance with business requirements.

Experience And Skill Set Requirements

- Public Sector Experience — 5%
- Maintain and support healthcare systems, including Long‑Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and systems compliant with Ontario Healthcare Reporting Standards (OHRS).
- Understand personal health information protection legislation and its application to healthcare systems containing personal health information.
- Salesforce Experience — 30%
- Design and configure Salesforce solutions using hands‑on implementation experience.
- Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
- Develop and maintain Lightning Web Components (LWC).
- Configure and implement Salesforce Dynamic Forms.
- Design, Analysis, Development and Configuration — 35%
- Support, develop, maintain, and configure Salesforce solutions.
- Configure and troubleshoot Salesforce implementations and integrations with subsidiary

📌 – Solutions Designer – CRM – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto