Senior Brokerage Operations Associate (Canada)
Remote - Canada
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
We're seeking a Senior Brokerage Operations Associate (Canada). An experienced individual contributor who has lived dealer, clearing, and custody reality and designs every process as if manual work is temporary.
Success is measured by launch readiness, STP and control quality, registered-account / tax operability, and systems others can run and not by headcount or heroic spreadsheet ops.
Getting ready to open: figure out how we open and maintain accounts, process trades, and hold client cash and securities on day one. Working with partner brokers: define how a partner firm and ACCC split the work on accounts, trades, and holding client assets, so it still works as volume grows.
After the trade:



settlement in Canada (through CDS), trades that fail to settle, and corporate actions such as dividends and splits. Registered accounts and tax: TFSA, RRSP, RESP, and similar accounts. Cover who can open them, contribution rules, what a security cost, tax withheld on dividends and other income, and the reports clients and partners need.
The day after launch: written steps for daily work, checks that our records match the custodian and the market, contacts at vendors and custodians, and a plan if a system or vendor fails. Have these ready before real client volume shows up.
Building Canada: transparent handoffs between product, engineering, and operations teams.
Account lifecycle & client/introducing-broker servicing (onboarding handoffs, KYC/AML ops interfaces, maintenance, transfers)
Custody & asset servicing (segregation, security movements, corporate actions, cash)
Books & records, reconciliations, exception management, and operational controls
Registered accounts & tax ops: TFSA, RRSP, RESP and related wrappers; tax lots / cost basis; local reporting partners need to stay compliant
Translate Canadian reality into runnable process — CIRO-aligned dealer/clearing/custody expectations, introducing-carrying dynamics, custody controls, and operational risk into SOPs, RACI, controls, and exception paths Product and Engineering can build against
Automation-first by default — redesign high-volume / high-risk / high-friction work for straight-through processing, rules, exception queues,



and measurable SLAs, instead of spreadsheet heroics
AI-first operating lens — Prototype and productize AI-assisted ops (exception triage, recon investigation, SOP Q&A;, control-testing support, runbook copilots) with human oversight where risk or regulation requires it
continuous improvement after go-live
Raise the bar without managing a team — Coach partners through expertise, crisp documentation, and decision logs; Launch readiness gates met with documented controls, SOPs, RACI, and runbooks Product / Eng / Ops can execute against
STP, exception, and reconciliation aging targets defined and trending the right way post go-live
Registered-account and tax workflows ready when partners launch, rather than added later
Fluent in the plumbing: clearing / settlement, custody, CDS / CDSX (or equivalent), fails, corp actions, tax, cash / securities ops, account servicing, introducing / carrying arrangements

- custody & asset servicing; books & records / reconciliations; registered accounts & tax
- Regulatory-literate (CIRO / provincial securities / CSA context). You design operable controls, and you are not the UDP or compliance sign-off owner
- Builder: you've redesigned and shipped process + tooling changes that stuck, not only run BAU
- You know where AI helps and where controls must stay deterministic
- SOPs, RACI, decision logs, and requirements that cross-functional teams can ship against

Deep CDS / CDSX or Canadian market-infrastructure experience
Registered-account or Canadian tax-ops stand-up (TFSA, RRSP, RESP, tax lots, withholding, reporting)
AI-native ops workflow: recurring use of tools like Cursor, Claude, ChatGPT, or custom agents for SOP drafting, exception synthesis, and prototyping
Competitive Salary & Stock Options
New Hire Home-Office Setup: One-time USD $500

📌 Senior Operations Specialist (Remote) (Montreal)
🏢 Alpaca
📍 Montreal