We are looking for an Account Director to join our team. This person will be supporting a marquee Canadian brand in the development of best-in-class integrated marketing and customer engagement initiatives, with a particular focus on loyalty and building meaningful relationships with consumers.

We are looking for someone who can independently run initiatives and support in brand and customer planning. This person will take a leadership role in the day-to-day management of the client’s business, looking beyond their marketing needs as a proactive partner in reaching their business and customer objectives. The Account Director works closely with Creative, Strategy and Production to champion big ideas and make them a reality.

Help lead the brand and client across multiple integrated touch points, with a particular focus on loyalty, customer engagement and experiences, as they look to continue to push the boundaries of creative deliverables

Drive the business forward in a highly competitive and rapid-paced environment, helping the client deepen relationships with their customers

Develop strong relationships with clients across various disciplines and business areas throughout the organization, as well as agency counterparts on the Creative, Strategy and Production teams

Work across the extended McCann network of agencies to champion integration of the business,



leveraging a variety of expertise in support of the client

Serve as an advocate and coach to the account team to help the day-to-day business run smoothly

5+ years related experience in marketing

Experience with loyalty, CRM, customer engagement or relationship marketing considered an asset

Successful and resourceful client manager with an ability to build relationships and business effectively

Previous experience guiding integrated, multi-disciplinary teams to meet client goals – successful with time management and clear delegation

Organized with the ability to multi-task, prioritize, and manage time efficiently between accounts and projects

Compensation will be determined based on qualifications, relevant experience, and internal equity.

McCann Canada uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and selection of prospective candidates. This posting represents an active vacancy that we are currently hiring for.

McCann Canada is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported.

📌 Client Service - Account Manager (H/F) (Toronto)
🏢 McCann Canada
📍 Toronto