The Regional Manager is responsible for managing the overall Regional operations including leasing, building operations, and capital projects and promoting the Hazelview advantage of being the preferred landlord. The Regional Manager will be responsible for 1,500 or more units with a staff of 50 or more Team Members throughout their Regional portfolios.
They lead in coaching & developing their Regional team, Property Managers, Area Managers and Building Manager throughout their portfolio, and are accountable for driving the financial goals while having all units in their market meet all quality standards. They will also be responsible for building local strategies to manage performance by knowing their team members, customers/residents, markets & communities.
The Regional Manager is responsible for creating and maintaining alignment and collaborative relationships with each of the business units in Hazelview Properties, including Quality Assurance, Resident Relations, Sales & Leasing, Facilities Management, In‑Suite and Finance teams. Including People Management, Information Technology and Legal.
Customer Service
Ensure that a superior level of co‑operation, service and support is provided to residents
Ensure building standards are maintained to a high level and building staff are performing duties in a professional manner
Ability to resolve resident complaints and concerns in a timely fashion with a view to driving resident retention through a superior level of customer satisfaction
Support and train site‑level staff on Hazelview's standards of Customer Service
Oversee and manage assigned property management functions to improve efficiency and reduce operating costs




Inspect the properties on a weekly/daily basis to monitor performance & ensure properties are maintained to Hazelview's standards
Propose and discuss possible renovations or improvements with Asset Management
Obtain proper authorization before engaging contractors
Obtain quotes or bids from contractors for repairs, renovations and maintenance
Have working knowledge of legislation pertaining to the Rental Housing Industry, Human Rights Code and Labor Standards Act
Leadership and Management
Directly manage regional team including: regional administrator, property managers, area managers, and on‑site team members including: building managers, maintenance associates and cleaners.
Responsible for planning, assigning and directing work; for interviewing, hiring and training team members; mentoring and coaching
Responsible for ensuring that team members fulfill their responsibilities when providing timely and accurate information to other departments as requested (e.g. asset management, capital & development, customer experience, finance, people & culture, marketing, etc.).
Accountable for delivering the financial results and key performance indicators (KPIs) against annual budget targets; overall financial and administrative review of assigned properties
preparation of monthly business reviews with action items and commitments; including for each property manager and/or area manager and their respective portfolios to the director of operations,



asset management and the finance team
Development & execution of underperforming asset plans (UPAs) where appropriate and as requested by the director of operations to ensure that the financial goals and objectives in the region are being achieved
Ensure that PayScan is managed & maintained throughout the region in a thorough, complete & detailed manner and, on a timely basis, meeting all finance department deadlines
Oversee collection of rents (and serve notices to vacate)
Review and approve resident leases and renewal leases
Oversee and ensure compliance with local housing laws and regulations
Preferably a business degree with a major in a real estate discipline
Minimum 5 years of experience in a senior role
CPM) would be an asset
Proven sales and leasing skills as well as excellent customer relations skills
Proven ability to manage a region as an effective business model
Ability to negotiate with contractors and suppliers to achieve the best pricing
Strong knowledge of building systems
Proven ability to manage a team as well as work independently
Solid computer skills including Microsoft Office (Excel, Word) and Yardi would be an asset
A commitment to "best in class" customer service
Superior organizational and time management skills in order to multi‑task/prioritize and work under tight timelines
Self‑motivated individual who is proactive, takes initiative, goal and results‑oriented and work independently without a lot of direction
Flexible and adaptable to constantly changing needs within the organization
Ability to speak other languages is considered an asset
Actively championing diversity, equity and inclusion to create an environment of belonging

📌 Operations Area Manager (Toronto)
🏢 Hazelview Properties
📍 Toronto