Full-time Ottawa & Kingston, Ontario On-site CA$90K - CA$115K/yr

Associate Director of Operations

Employment Type: Full time

Schedule: Monday to Friday, 9:00 AM – 5:30 PM

Site Overview

You will work directly across multiple commercial, healthcare, and specialized facilities, ensuring smooth operational delivery and strong client partnerships across Eastern Ontario.

As the Associate Director of Operations, you will provide strategic leadership, financial oversight, and team management across our Eastern Ontario portfolio. Reporting directly to the Director of Operations, your key responsibilities include:

Providing leadership, mentorship, and operational guidance to managers and operational teams.

Building and maintaining strong, long-term relationships with clients to ensure high satisfaction and quality service delivery.

Managing regional budgets, financial forecasting, performance metrics, and resource allocation.

Supporting business development efforts, including client retention initiatives, proposals, and market expansion.

Ensuring operational compliance with all applicable provincial legislation, health and safety standards, and company policies.

Traveling frequently between locations in Ottawa and Kingston to inspect operations and support on-site leadership.

Minimum of 5 years of experience in a senior leadership role overseeing operations, client service delivery, security, healthcare, facilities management,



hospitality, or related service industries.

Bachelor's degree in Criminology, Law & Security Administration, Leadership, or a related field (or an equivalent combination of education and work experience).

Valid G Driver's Licence with the ability to travel frequently across Eastern Ontario.

Strong business acumen with experience managing budgets and tracking key operational metrics.

Comprehensive understanding of provincial legislation, regulatory standards, workplace health and safety, and privacy regulations.

Proficiency with Microsoft Office Suite and modern business management tools.

Bilingualism in English and French.

Active involvement in professional industry associations and networking organizations.

Competitive annual salary ranging between $90,000.00 and $115,000.00.

Comprehensive benefits package, including medical, dental, and life insurance.

Paid time off, including vacation days, sick days, and holidays.

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed.

📌 Associate Manager, Operations Management (Ottawa)
🏢 Paladin Security
📍 Ottawa