Lead guest service operations in Toronto as an Assistant Front Office Manager, supporting front-desk teams and daily hotel operations full time. This entry-level management role supports the front desk, bell and door staff, switchboard, and guest services. You will guide shifts, coach employees, monitor service quality, and address guest concerns. The position also supports occupancy, room revenue, credit policy, and front-office financial objectives.

Key Responsibilities:

Guide front-desk shifts during daily front-office operations

Coach employees and communicate performance expectations

Monitor staffing, guest feedback, and service quality

Resolve guest complaints and escalate issues appropriately

Support occupancy, revenue, and credit-policy procedures

Requirements:

High school diploma or GED plus two years’ related experience

Guest services, front-desk, or related operational experience

Or a two-year degree in hospitality, business, or related studies

No work experience required with the qualifying degree route

Support Marriott guest experiences through front-office leadership, employee coaching, service recovery, and operational oversight in Toronto.

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📌 Assistant Front Office Manager (Full Time) (Toronto)
🏢 Skillhub Solutions
📍 Toronto