Dining Room Supervisor (Westwood)

*Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.

Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.

Director of Culinary Services

The Dining Room Supervisor is responsible for the overall supervision and coordination of dining room operations, ensuring exceptional hospitality, efficient meal service, and a positive dining experience for residents and guests. This position provides direct leadership to dining room staff while promoting a culture of professionalism, teamwork, resident-centered service, and continuous quality improvement.

The Dining Room Supervisor ensures compliance with Public Health regulations, Retirement Homes Regulatory Authority (RHRA) standards, workplace health and safety legislation, and Spring Living’s policies and procedures.

Leadership and Supervision

Supervise, mentor, and support dining room employees during all meal services.

Monitor employee performance and provide coaching, guidance, and ongoing feedback.

Participate in recruitment, interviewing, orientation, training, and onboarding of current employees.





Conduct performance evaluations in collaboration with the Director of Culinary Services.

Participate in progressive discipline consistent with company policies.

Resident Experience

Ensure residents receive courteous, respectful, and timely service at every meal.

Develop positive relationships with residents and families.

Address resident concerns promptly and resolve service issues effectively.

Monitor resident satisfaction and communicate opportunities for improvement to management.

Support resident choice by accommodating preferences whenever possible.

Assist with special events, celebrations, themed dinners, and family functions.

Conduct opening and closing inspections.

Monitor table settings, cleanliness, décor, and service standards.

Monitor inventory of dining room supplies including linens, china, glassware, cutlery, condiments, and service equipment.

Food Service Quality

Ensure meals are served according to established service standards.

Communicate resident feedback regarding food quality to the Director of Culinary Services.

Health, Safety and Regulatory Compliance

Public Health regulations

Safe Food Handling standards

Workplace Hazardous Materials Information System (WHMIS)

Infection Prevention and Control (IPAC) practices

Conduct regular dining room safety inspections.

Participate in emergency preparedness, fire drills, and evacuation procedures.

Administrative Responsibilities





Assist with scheduling and payroll submissions as assigned.

Participate in departmental meetings and quality improvement initiatives.

Support annual inspections and regulatory audits.

Assist with inventory counts and supply ordering.

Post-secondary education in Hospitality Management, Food Service Management, Hotel and Restaurant Management, or a related discipline is preferred.

Minimum of three (3) years of experience in food service or hospitality.Experience in retirement living, long-term care, healthcare, hotels, restaurants, or institutional food service preferred.

Demonstrated experience supervising staff in a customer service environment.

Food Handler Certification (required).

Smart Serve Certification.

CPR and First Aid certification considered an asset.

Food service operations

Fine dining, casual and hospitality service techniques

Resident-centered care principles

Customer service excellence

Public Health regulations

Protected Food Handling practices

Infection Prevention and Control practices

Spring Living is committed to ensuring equal access and participation for people with disabilities.

We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner.

If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.

Providing unique and caring communities where everyone is supported to reach their fullest potential.

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📌 Room service Manager (Toronto)
🏢 Springliving
📍 Toronto