Support Specialist, Customer Experience (Toronto)

Support Specialist, Customer Experience (Toronto)

25 Oct
|
LEAP Legal Software
|
Toronto

25 Oct

LEAP Legal Software

Toronto

The SEM Specialist plays a key role in executing and optimizing paid search programs for pharmaceutical and healthcare clients. This role is responsible for managing campaign performance, budgets, and optimization initiatives across multiple accounts while working closely with Media Planning and Analytics partners. The position requires solid hands-on experience in paid search platforms and a data-driven approach to performance improvement. Manage and optimize paid search campaigns in Google Ads and Microsoft Advertising across assigned brand portfolios

Monitor budgets, pacing, and performance to support investment decisions for internal teams and client partners

Analyze search performance using Excel and platforms reporting to identify risks, opportunities, and next steps

Prepare performance insights and operational updates for Media Planning, Analytics, and other internal stakeholders

Exposure to Google Analytics with ability to translate traffic and conversion data into channel learnings

- Experience using campaign management tools such as Google Ads Editor or Microsoft Advertising Desktop
- Ability to analyze and interpret data using Excel (formulas, pivot tables, data manipulation) to produce actionable insights




- Experience collaborating with cross-functional partners and communicating performance insights to internal or client stakeholders
- Experience supporting paid media within regulated industries such as healthcare, pharmaceutical, or financial services
- Exposure to budget management and pacing across multiple campaigns or accounts
- Experience contributing to client-facing reports, insights decks, or performance readouts
- Interest in mentoring junior team members or supporting knowledge sharing within a media team

The posting is for an existing vacancy at Klick. The base salary range for this position is between CAD $60,000 - $68,000. The final amount offered will be determined based on several factors such as a candidate’s work location, their unique skill set, education, and prior work experience.

#Our Commitment to Inclusion

We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

📌 Support Specialist, Customer Experience (Toronto)
🏢 LEAP Legal Software
📍 Toronto

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: support specialist, customer experience (toronto) / toronto

Subscribe to this job alert:

Get the latest job offers by email for: support specialist, customer experience (toronto) / toronto