This is a 12 month fixed term employee contract initially, with a likelihood of extension.

Toronto, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

WHAT YOU’LL DO

- Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
- Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
- Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively.
- Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability.
- Lead account planning, proposals, presentations, and new business opportunities.
- Drive process improvements and ensure consistent delivery across all projects.
- Monitor account performance and provide strategic recommendations based on client objectives and results.




- Mentor and support junior team members, resolving project challenges and escalations.
- Lead and develop project teams, delegating work effectively and fostering collaboration.
- Support hiring, onboarding, performance management, and professional development.
- Encourage innovation, continuous improvement, and high-quality delivery across the team.
- Manage change effectively and communicate priorities to ensure smooth execution.

What We're Looking For

- Experience delivering integrated, multi-channel marketing campaigns.
- Strong account, project, budget, and stakeholder management skills.
- Excellent organisation with the ability to manage multiple priorities in a fast-paced setting.
- Strong communication, problem-solving, and decision-making abilities.
- Experience leading and developing high-performing teams.
- Commercial awareness with business development and client growth experience.
- Knowledge of digital production and creative workflows.
- Proactive, adaptable, and solutions-focused with strong attention to detail.
- Proficiency with Microsoft Office and project management tools.

WE OFFER

- A flexible, hybrid/remote working policy
- An excellent salary based on experience and equal pay policies
- Mental health support, and company sick pay scheme.




- 15 days paid holiday annually (plus Public Holidays).
- Refreshments are provided in the office all week
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the chance to work with clients of all sizes and across all industries. And we celebrate all of our successes together
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

The anticipated annual salary range for this position is $90,000 – $100,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

AI Disclosure

At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our inte

📌 Account Director (Canada)
🏢 DEPT®
📍 Canada