## National Account Manager - WestAplikuj:

Vancouver, Canada:

Pelny etat:

Opublikowano wczoraj:

JR103655Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds long-term relationships with customer and internal stakeholders, translates data and insights into commercially sound recommendations, and aligns cross-functional teams to achieve or exceed net revenue and profitability targets. Based in Vancouver, the role also provides day-to-day leadership, coaching, and direction to one Key Account Manager, ensuring robust account planning, disciplined execution, and capability development.

Responsibilities

Customer Strategy & Relationship Management* Develop and execute annual customer business plans aligned with Lindt Canada's sales and marketing objectives across Everyday and Seasonal categories.* Build and maintain strong relationships with key customer stakeholders across category management, merchandising, finance, supply chain, and store operations.* Identify and secure growth opportunities related to distribution, assortment, pricing, promotions, merchandising, innovation, and in-store execution while helping shape broader customer strategies and commercial priorities.* Lead customer meetings, joint business planning sessions, category reviews, and complex commercial negotiations with transparent objectives and fact-based recommendations.* Communicate account performance, risks, opportunities, and strategic recommendations to both internal and external stakeholders.

Financial & Commercial Leadership* Own account net revenue, gross profit, and trade investment targets, exercising independent judgment while delivering sustainable,



profitable growth.* Develop and manage customer P&Ls;, evaluate investment opportunities, and provide recommendations based on financial analysis and ROI.* Monitor and manage trade spending, ensuring forecasts, accruals, claims, and deductions are accurate and aligned to budget.* Partner with Finance and Revenue Management teams to optimize promotional performance and profitability.* Identify performance gaps and implement recovery plans to achieve business objectives.* Anticipate material customer, financial, supply, and execution risks, assess broader business implications, and recommend strategic solutions that protect long-term growth and profitability.

Forecasting, Analytics & Insights* Lead account forecasting activities in partnership with Demand Planning, maintaining accurate forecasts across everyday, seasonal, and innovation portfolios.* Analyze customer POS data, syndicated market data, financial reports, and internal insights to identify trends and opportunities.* Present data-driven recommendations and business reviews to customers and senior leadership.* Translate complex data into actionable commercial strategies.* Leverage systems and tools including Excel, SAP, and TPM to manage forecasts, customer plans, and trade investments.

Leadership & Cross-Functional Collaboration* Lead, coach, and develop a Key Account Manager through ongoing feedback, clear priorities,



and development planning.* Foster accountability and strong business execution through regular coaching and performance reviews.* Partner closely with Marketing, Category Management, Demand Planning, Supply Chain, Finance, Revenue Management, and Field Sales teams to execute customer strategies.* Support field execution by ensuring alignment on promotional programs, merchandising initiatives, and customer priorities.* Build capability and succession readiness through coaching, feedback, development planning, and stretch opportunities.

Requirements

* Post-secondary education in Business, Commerce, or a related discipline, or an equivalent combination of education and experience.* Minimum 5 years of progressive Consumer Packaged Goods (CPG) account management experience.* Direct experience managing or supporting Pattison Food Group and/or London Drugs accounts.* Strong forecasting and financial acumen, including customer P&L; management, trade investment, profitability management, scenario analysis, and ROI evaluation.* Proven ability to leverage customer, market, and financial data to develop insight-driven recommendations and business growth strategies.* Demonstrated success delivering net revenue and profitability targets.* Proven ability to handle changing priorities, solve problems, and make sound decisions that support long-term business success.* Previous people leadership, coaching, or talent development experience.* Advanced proficiency in Microsoft Excel and strong working knowledge of SAP and Trade Promotion Management (TPM) systems.* Strong negotiation, category management, strategic planning, and customer relationship management skills.* Excellent presentation, communication,

📌 National Account Manager (Vancouver)
🏢 Lindt
📍 Vancouver