Company Description L’OMBRE is a growing retail brand based in Montreal, QC, focused on delivering a distinctive customer experience through thoughtfully curated products and attentive service. The company values collaboration, professionalism, and a welcoming environment for both customers and team members. L’OMBRE encourages innovative ideas to improve store operations and client engagement, and promotes continuous learning to keep pace with trends in retail and customer service. Team members are supported with clear goals, opportunities to develop their skills, and a culture that recognizes strong performance.

Role Description The Sales Associate is a full-time, hybrid role based in Montreal, QC, with some flexibility for work-from-home tasks such as follow-up communications and administrative responsibilities. On a typical day, the Sales Associate greets customers, identifies their needs, and provides product recommendations to support an engaging and informed shopping experience. This role includes handling transactions, maintaining visual merchandising standards, restocking inventory, and ensuring that the store environment is clean and organized. The Sales Associate will also assist with online orders, respond to customer inquiries via phone or email,



and support promotional activities and events. Collaboration with the store team to meet sales targets, share feedback, and improve processes is an important part of this position.

Qualifications

- Customer service and interpersonal skills, including the ability to build rapport, listen actively, and communicate clearly with a diverse client base.
- Sales and retail skills, such as product recommendation, upselling or cross-selling, and familiarity with point-of-sale (POS) systems.
- Organization and time management skills to handle multiple tasks, manage priorities, and maintain store presentation standards.
- Basic digital literacy, including comfort with email, online ordering systems, and straightforward reporting tools for hybrid work tasks.
- Ability to work a flexible schedule, including evenings and weekends, as needed in a retail environment.
- Previous experience in retail or customer-facing roles is an asset but not required.
- Professional level of English; knowledge of French in Quebec retail settings is a strong advantage.
- Commitment to a respectful, inclusive workplace and to representing L’OMBRE’s brand values in all customer interactions.

📌 Sales Associate (Montreal)
🏢 L'OMBRE
📍 Montreal