Senior ServiceNow Developer & Platform Architect

Senior ServiceNow Developer & Platform Architect

Contract: October 5, 2026 – March 31, 2027

Security Clearance: CRJMC

Position Overview

We are seeking a Senior Software Developer – ServiceNow to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement. The successful candidate will provide hands‑on ServiceNow development, solution architecture, platform strategy, and system administration in a complex enterprise environment.

The resource will be responsible for designing, developing, testing, deploying, supporting, and continuously improving scalable ServiceNow solutions. The role also requires experience translating business and technical requirements into sustainable platform solutions, developing ServiceNow roadmaps and architecture standards, and supporting platform modernization initiatives.

Key Responsibilities

- Design, develop, test, deploy, and maintain ServiceNow applications, workflows, integrations, automation solutions, and platform enhancements.

- Develop and continuously expand data pipelines through extraction, transformation, and loading (ETL) activities.

- Translate technical and business requirements into detailed programming specifications and working, tested applications.

- Develop, compile, maintain, and conduct unit testing of data‑driven programs.

- Develop and support ServiceNow portals and Customer Service Management (CSM) solutions.

- Troubleshoot and resolve technical issues arising during software implementation,



operation, conversion, and migration activities.

- Provide ServiceNow solution architecture, technical leadership, and platform governance.

- Develop and maintain ServiceNow architecture standards, roadmaps, and platform modernization strategies aligned with business objectives.

- Participate in solution design, architecture reviews, technical governance, and platform transformation initiatives.

- Support ServiceNow platform administration within complex enterprise environments.

- Manage platform upgrades, patching, releases, cloning, security, configuration, and instance health.

- Manage users, roles, groups, access controls, system configuration, and platform governance.

- Support platform availability, performance, reliability, and operational excellence.

- Provide operational support, deployment coordination, change management, and technical documentation.

- Follow SDLC, Agile/DevOps, testing, deployment, and code‑management practices.

- Evaluate and leverage emerging ServiceNow capabilities, including AI, Automation Engine, Predictive Intelligence, Virtual Agent.

Requirements

Mandatory Technical Requirements

1.



ServiceNow Development – 40%

Candidates must have 5+ years of hands‑on ServiceNow development experience, including:

- HTML

- CSS

- AngularJS

- REST/SOAP APIs

- Integration Hub

- Flow Designer

- ServiceNow custom application development

- ServiceNow workflows

- Integrations and automation

- SDLC and Agile/DevOps methodologies

- Testing, deployment, and code management

- ServiceNow Portals

- Customer Service Management (CSM)

2. ServiceNow Architecture, Strategy & Roadmap – 30%

Candidates must have:

- 5+ years of ServiceNow platform experience.

- 3–5 years of experience in ServiceNow solution architecture and/or platform governance roles.

- Experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies.

- Robust knowledge of:

- ServiceNow platform architecture

- CSDM

- CMDB

- Integrations

- Security

- Governance

- Experience leading solution design and architecture reviews.

- Experience with technical governance and platform transformation initiatives.

- Ability to translate business requirements into scalable, sustainable, future‑state ServiceNow solutions.

- Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging ServiceNow capabilities.

3. ServiceNow System Administration – 30%

Candidates must have:

- 5+ years of ServiceNow administration experience in complex enterprise environments.

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📌 Senior ServiceNow Developer (Toronto)
🏢 SereneAid
📍 Toronto