WHO WE ARE

Compelled by the love of Jesus, the Calgary Dream Centre (CDC) exists to see lasting change across generations by breaking the cycles of poverty, homelessness, and addiction. We provide recovery programs, housing, and vocational training to people in the pursuit of a life worth living. Because no one is beyond hope.

MISSION AND VALUES ALIGNMENT

The Calgary Dream Centre is a Christian faith-based organization. Our work is compelled by the love of Jesus, and our programs are built on the conviction that no one is beyond hope.

All employees are expected to understand, respect, and actively support this mission, and to conduct themselves in a manner consistent with CDC’s values. Faith is extended to the people we serve as an invitation. It is offered to everyone, required of no one. Staff are expected to uphold that posture in their work.

POSITION SUMMARY

Reporting to the Chief Strategy and Resource Officer, the Senior Director of Programs is responsible for the leadership, delivery, and quality of all programs across the Calgary Dream Centre. This role provides oversight across program delivery, people leadership, the continuum of care, compliance, and community engagement to ensure protected, effective, and value-driven recovery services.

The Senior Director leads through managers building strong program leadership, setting the standard of care, and ensuring programming remains aligned with CDC’s mission, values, and frameworks as one connected continuum. The Senior Director leads with empathy, accountability, and a trauma-informed lens, fostering a culture that supports recovery, staff wellbeing, and continuous improvement.

ROLES & RESPONSIBILITES

Program Delivery & Quality





- Provides leadership for all CDC programs, ensuring alignment with CDC’s mission, vision, values, and guiding frameworks.
- Sets the standard of care across all programs.
- Ensures programming reflects best practices in addiction recovery, trauma-informed care, and person-centred practice, and aligns with the Government of Alberta’s Recovery-Oriented System of Care model.
- Ensures each program has a clearly defined service model, measurable outcomes, and evidence-informed curriculum and programming.
- Translates organizational strategy into program-level execution plans, priorities, and measurable outcomes.
- Identifies opportunities for program enhancement, service expansion, and operational improvement.
- Accountable for program development including policies and procedures, funder contract obligations, and partnerships.
- Ensures programs are accessible to participants across the continuum where applicable.

Continuum of Care

- Accountable for the participant pathway as a single continuum across programs while recognizing various access points to each program.
- Supports the integration of continuing care and referral pathways.
- Hold’s CDC’s relationship with the Alumni Association, providing organizational oversight and ensuring alumni have meaningful pathways to stay connected and contribute.




- Monitors outcomes and quality indicators to drive program effectiveness.

People Leadership & Culture

- Leads, coaches, and develops managers, holding a consistent supervision cadence.
- Oversees the performance management system for all program staff in collaboration with Human Resources, ensuring Program Managers execute it consistently; provides guidance on escalations, formal discipline, and terminations.
- Oversees the program staffing model, position design, caseload ratios, and program hiring, in collaboration with Human Resources.
- Ensures accountabilities, practice standards, and expectations are applied consistently across the manager layer.
- Oversees staff onboarding, training, and development in CDC's programs and practice standards, ensuring Program Managers keep delivery consistent as teams grow.
- Fosters a positive, inclusive, and psychologically safe workplace culture, and builds leadership depth and succession across the program layer.
- Stewards the faith-grounded culture of CDC’s programs, ensuring faith is extended to participants as an invitation rather than a requirement, and that spiritual care is available to those who want it.

Safety, Risk, & Compliance Practice

- Accountable for every program meeting licensing, accreditation, contractual, and regulatory requirements in daily practice, within the compliance framework owned by the Chief Operating Officer.
- Ensures programs are always inspection-and-audit ready; supports the COO through audits, inspections, and accreditation reviews, and is accountable for addressing program-level findings.
- Ensures discharge practice is lawful, defensible, and appropriately applied

📌 Senior Director of Programs and Housing (Calgary)
🏢 Entreinstitute
📍 Calgary