iWorld Professionals is hiring a Bilingual Senior Helpdesk Technician in Sainte-Catherine, QC. This onsite role focuses on providing advanced IT support and resolving technical issues effectively. As a Senior Helpdesk Technician, you will be the primary contact for internal users, delivering top-tier technical assistance and ensuring smooth IT operations. Your expertise in troubleshooting and support processes will be crucial in resolving hardware, software, and network issues across departments.

Key Responsibilities
• Provide advanced technical support to users across departments
• Troubleshoot and resolve hardware, software, and network issues
• Manage Microsoft environments including Windows OS and Microsoft 365
• Handle user accounts, permissions, and system access
• Document incidents and technical procedures clearly

Requirements:
• Minimum 4 years of IT helpdesk experience
• Robust knowledge of Microsoft technologies
• Fluent in French and English
• Excellent analytical and troubleshooting skills
• Strong customer service abilities Elevate your career with iWorld Professionals and make a significant impact in IT support.

📌 Bilingual Senior Helpdesk Technician Needed (Canada)
🏢 iWorld Professionals
📍 Canada