On behalf of our West GTA client, TreowGroup is seeking a Director, Operations.

Are you ready to scale what's working and streamline for what's ahead?

Our client is a national leader in marketing solutions that help businesses reach their customers more effectively through data-driven campaigns, creative design, and integrated fulfillment.

As they continue to grow and digitize, they're seeking a Director of Operations who can bring discipline to complexity—someone who excels in Process Optimization & Efficiency, Supply Chain Management, Capacity Planning, Resource and Inventory, Quality Assurance & Control, and Drives Cost Control & Waste Reduction.

This leader will connect strategy to execution, aligning people, systems, and processes to deliver exceptional client experiences from order through to production, fulfillment, and post-delivery service.

What You'll Do

Strategic & Operational Leadership

- Partner with the CEO, COO, and leadership team to translate business strategy into operational excellence through clear KPIs, OKRs, and performance dashboards.
- Develop and execute the long-term operational roadmap to support automation, scale, and continuous improvement.

Own the Customer Journey

- Oversee the end-to-end customer lifecycle: order management, account service, creative/graphics, production, fulfillment, and post-delivery support.
- Ensure every stage - creative, logistics, and client-facing is aligned for consistency, quality, and on-time delivery.
- Build processes that integrate quality assurance & control and feedback loops for continuous enhancement.

Drive Operational Excellence





- Implement structured execution frameworks that enhance process optimization & efficiency across production, fulfillment, and client service.
- Lead capacity planning, resource and inventory management to balance throughput, cost, and service levels.
- Apply Lean, 5S, and other continuous improvement tools to drive cost control & waste reduction.

Build a Data-Driven Culture

- Establish metrics that track operational performance across all touchpoints.
- Lead execution cadences (daily huddles, scorecards, quarterly reviews) to embed accountability and transparency.

Support Digital Transformation

- Collaborate with IT to enhance ERP, CRM, and business intelligence systems, ensuring real-time visibility across the workflow.
- Champion technology adoption that improves tracking, efficiency, and customer experience.

Financial Stewardship

- Manage operational budgets, forecasting, and margin optimization initiatives.
- Identify cost efficiencies and align operational execution with profitability targets.

Develop People & Teams

- Coach and empower leaders across creative, production, fulfillment, and client service functions.
- Partner with People & Culture to strengthen succession, leadership development, and bench strength.

What You Bring

- 5+ years of operations leadership in fast-paced, customer-centric environments.




- Post-secondary degree in business, operations management, or a related discipline; MBA an asset.
- Demonstrated success scaling mid-sized businesses ($25M-$100M+) through process, systems, and team alignment.
- Proven understanding of the full customer journey: order management, creative/graphics workflow, production, logistics, and client service.
- Experience in marketing production, print, direct mail, e-commerce fulfillment, promotional products, or creative services industries strongly preferred.
- Strong background in tech-enabled operations (ERP, CRM, dashboards, BI tools).
- Training in Lean, Six Sigma, PMP, or process optimization is an asset.
- Hands-on, team-oriented leadership style - comfortable engaging both frontline teams and senior management.
- Familiarity with structured operating models such as EOS is an advantage.

You’re Likely a Fit If You Are

- A Player-Coach: Strategic when needed, hands-on most often.
- Humble, Hungry, Smart: Leading with curiosity, grit, and emotional intelligence.
- A Systems Thinker: Focused on root causes and scalable solutions.
- Execution Obsessed: Translating vision into action with accountability to results.
- A Collaborative Partner: Able to influence cross-functionally without ego.
- Digitally Fluent: Bringing modern operational thinking, AI tools, and frameworks.

Ideal Backgrounds

If you've led operations in direct mail, commercial printing, marketing production, creative agencies, e-commerce fulfillment, or promotional product companies, this role may be a great fit. Conversely,

📌 Director, Operations (Toronto)
🏢 TreowGroup Recruitment
📍 Toronto