Director, Print & Post Operations & Financial Management will be a Senior leader and second-in-command to the Head of Print & Post. Combines operational leadership with financial and analytics leadership at a senior level, owning day-to-day tactical execution across production operations, vendor delivery, financial governance, reporting, and cost management — so the Head of P&P; can focus on strategy, enterprise direction, and transformation. Reduces single-point dependency and develops a robust, resilient operating model across US and Canadian Retirement.

Role Purpose:

Combines operational leadership with financial and analytics leadership at a more senior level. Owns day-to-day tactical execution — production operations, vendor delivery, financial governance, reporting, and cost management — enabling the Head of P&P; to focus on strategy, enterprise direction, and transformation.

Operations Leadership:

- Provide day-to-day tactical leadership across production operations (fulfillment, imaging, vendor execution, output integrity, QA).

- Ensure operational continuity, SLA performance, and readiness across in-house and outsourced production.

- Support the operating model, capability layering, and continuity/backup planning.

- Champion production optimization — challenging design, materials, volume, and timing for cost-effective, standardized execution.

Financial & Analytics Leadership:

- Own overall P&P; financial governance, reporting integrity, budgeting, forecasting, and cost transparency across US and Canadian Retirement.

- Ensure accuracy and reliability of the P&P; financial storyline to senior leadership and Finance.





- Set the analytics and reporting strategy, including Power BI / data warehouse direction and data-quality standards.

- Lead cost-management and expense-reduction analysis with Operations, Vendor Governance, and the Opportunity Squad.

Leadership Duties:

- Act as senior second-in-command; own tactical decision-making; hold single-point accountability for compliance across P&P.;

- Lead, coach, and develop managers and leads; build a resilient, documented, scalable operating model.

- Partner at a leadership level with Finance, Procurement, Business/Product, IT, and the transformation squads.

- Establish controls, audit readiness, and risk-aware decision-making.

Required Qualifications:

- Senior leadership experience spanning operations and financial management.

- Proven ability to lead teams, manage vendors, and own executive-level financial and operational reporting.

- Experience leading data/reporting or analytics capability build (e.g., Power BI / data warehouse).

- Strong people leadership, stakeholder management, and cross-functional partnership skills.

- Manulife/insurance industry experience.

Preferred Qualifications:

- Print / mail / production industry experience (or demonstrable ability to ramp quickly).





- Experience building or transforming a function from an immature or fragmented state.

- Experience developing and mentoring managers as a senior leader.

Print & Post Industry Prerequisites & Operating Principles:

Industry knowledge:

- Print/Post Foundations; Finance & Job-Costing; Materials & Inventory; Data, Billing & Reconciliation; Compliance & Data Privacy; Digital Adoption; Continuity & Backup; SLA & Delivery Performance.

Operating principles:

- No Touch Workflow; Digital First, Not Digital Only — we print what is Required and Requested; Assertive & Proactive; Sound Judgment & Disciplined Escalation.

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

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📌 Director, Print (South-West Oxford)
🏢 Manulife
📍 South-West Oxford