Drive creative CCaaS solutions with Accenture Song as a Senior CCaaS Architect. Your role will focus on client engagement and the delivery of cutting-edge technologies. As a Senior CCaaS Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization. This client-facing role requires strong leadership and communication skills to manage project lifecycles effectively. You will work closely with industry leaders to craft and implement robust CCaaS offerings.

Key Responsibilities
• Lead CCaaS solution architecture and design
• Manage onshore and offshore project teams effectively
• Develop project ideation and gather business requirements
• Design secure, scalable AWS architectures
• Drive integration strategies with backend systems

Requirements:
• 7+ years in contact center architecture
• Proven experience in Amazon Connect implementations
• Extensive knowledge of AWS cloud services
• Experience in AI-powered solutions for customer interactions
• Fluency in English mandatory for stakeholder engagement Bring your expertise to Accenture Song and redefine customer engagement strategies.

📌 Senior CCaaS Architect at Accenture Song (Calgary)
🏢 Accenture
📍 Calgary