Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32266: Manager, Vacant Unit Tax & General Revenue
- Union: Non-Union
- Job Description ID #: A15087
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on October 21, 2026.
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Director, Revenue Services, the Manager, Vacant Unit Tax & General Revenue provides strategic and operational leadership for the City’s Vacant Unit Tax Program, other assigned revenue programs and services. The position is accountable for the effective administration, billing, collection, reconciliation, financial control, customer service and continuous improvement of these programs.

Provides leadership in the development and implementation of strategies, policies, procedures, financial controls and service delivery standards that support sound revenue administration, legislative compliance, effective financial management and a positive customer experience.

Leads the administration of the Vacant Unit Tax Program, including approximately 176,000 annual property declarations and associated billing, audit, compliance, dispute and appeal processes.

Responsible for ensuring compliance standards are met related to the payment card industry data security standards (PCI DSS) and City’s PCI program.

Accountable for establishing and achieving sectional goals and objectives through the effective and productive use of financial and staff resources and with minimal disruption to the public. Uses a ‘best practices’ approach in developing and delivering quality services in a timely and cost-effective manner.

Instills a customer service focus which ensures consistent and fair treatment of all residents. Works closely with Program areas to ensure the City’s revenue policies and procedures are followed at all times.

RESPONSIBILITIES

Assumes lead accountability for the Vacant Unit Tax Program and other general revenues, the effective collections and reconciliations thereof, as well as the dissemination of Vacant Unit Tax and general revenues information from the City. Ensures that the section can meet the growing needs of staff, internal and external clients.

📌 Job ID #32266: Manager, Vacant Unit Tax (Canada)
🏢 The City of Hamilton
📍 Canada